Refund policy
RETURN & REFUND POLICY
We want you to be completely happy with your coffee and products from Two Places. We know how disappointing it can be when something arrives damaged, faulty, or not quite right. If this happens, please reach out — we’ll sort it out as quickly as possible.
If you need assistance, the best and only way to contact us is by emailing team@twoplacescoffee.com. You’ll be speaking with a real person from our team who will take care of your request.
Proof of purchase is required for all refunds or exchanges.
COFFEE & CONSUMABLES
Our coffees are roasted fresh and we stand by their quality — but if for any reason you’re not happy with your order, please contact us within 7 days of receiving your shipment by emailing team@twoplacescoffee.com.
We can offer either a replacement or a store credit (your choice). If you choose a replacement, we’ll process and ship it as a priority at no extra cost to you.
Please note: we cannot offer refunds based on flavour preference alone, as taste is subjective and can vary depending on brewing method and personal taste. But if something is genuinely wrong, we absolutely want to make it right.
EQUIPMENT & NON-CONSUMABLE PRODUCTS
If you’re not satisfied with any equipment or non-coffee merchandise purchased from us, please email us at team@twoplacescoffee.com with the details of your concern.
If your order was damaged in transit or you received the wrong item, we’ll arrange a replacement right away and cover the cost of returning the damaged or incorrect item.
For warranty claims, the manufacturer’s warranty applies. If you need any help navigating a warranty claim, we’re happy to assist.